Leasing Chat for Yardi Virtuoso
Yardi Virtuoso is the AI powered suite of services sold by Yardi as a bundle. It’s made of up for their latest CRM offering, as well as their latest Chat system offering. According to Yardi it “delivers automation technology across a variety of applications to expedite workflows, increase efficiency and augment teams for improved performance and better net operating income." This essentially means it is an updated set of tools to help Yardi customers better automate tasks within Yardi Voyager, and communicate with customers.
Serving Angry Residents in Multifamily
When residents are upset it can be challenging for onsite staff. Difficulties arise for all sorts of reasons during the course of resident life and it is enevitable that property offices will need to handle upset, angry, and disgruntled residents from time to time.
Lease Fraud in Multifamily
Owners, managers, and underwriters have been watching Lease fraud steadily rise across the multifamily industry for many years. Forbes estimates multifamily businesses are losing as much as $1000 per unit to fraud each year.
Live Chat Lead Response Time Stats From 2022
In this post we are going to look at a variety of publish statistics from 2022 in relation to customer support response times and communication channels. The insights we draw will be obvious, but are summarized at the end of the post.
Common Failure Points for In House Leasing Agents
In this post we are highlighting some statements from current and previous Leasing Agents, commenting anonymously about their roles, and what they like and dislike about them.