Industry Standard
Live Chat Leasing Support
Our core service is Live Chat support for Multifamily property websites, social media, SMS, and online channels. We provide the technology, integrations, and most importantly the dedicated staff of Leasing Consultants trained specifically on your properties, to serve prospects when and where they have questions and guide them through the leasing process.
We cater to Multifamily owners and operators who strive to excel on customer experience, and want to track and improve their customer journey from start to finish.
More About Live Chat Leasing SupportPreferred
Multifamily Website AI Chatbot
Our multifamily chatbot is built to support our human powered services, and improve performance for the entire Leasing Team. Our Leasing Trained AI chatbots fill off-hours chat with meaningful communcations and continue capturing lead data.
With PMS data integrations, Natural Language Models, and thousands of tracked interactions, our chatbots are tuned and trained to best serve your properties and prospects.
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Solve Problems Faster
Leasing Journey Intelligence
We track the leasing journey from start to finish and provide deep insights into the experiences your prospects are having. By combining information from website analytics, through the chat process, and into the CRM and PMS pipeline, we help management teams make informed decisions about leasing and marketing, based directly on data analysis.
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Centralized Leasing Services
Our model of centralization blends the needs of property offices, with the service demands of prospects and residents. Our industry leading prospect service and technology allows for better leasing performance across your entire portfolio. Our centralized service allows for leaner front office teams, and outperforms on response times, personlized service and attention to detail.
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Extended Hours
Tax Credit & Affordable Housing Compliance
Navigating housing in the low-income and affordable space can be challenging for both prospects and leasing teams. We help Affordable Communities explain requirements to prospects, pre-screen for qualification, and provide application assistance. This reduces the burden for in-house staff who spend large amounts of their time working with prospects on the nuances of state and federal requirements. This has a trickle down effect of reducing turnover, and reducing training overhead at the property office level.
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Lease Up Online Support
When speed matters, our Live Chat has higher engagement and resolutions rates than all competitors in the Multifmaily space. Not only do we serve prospects and help them apply, we can track Lease-Up marketing efforts and measure their true impact on applications and approvals. Our flexible dialog models allow on-the-fly adjustments as we work continually meet the needs of new properties.
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Integration
Multifamiy PropTech Integrations
Property management becomes a whole lot easier when tools and technology work in unison towards a common goal. We pull together property website analytics, prospect interaction statistics, CRM data, PMS data, and online application sales tools to build a leasing workflow that simply performs!
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