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What is a Multifamily Contact Center?

 

We offer a specialized communication hubs to handle interactions residents, prospective residents, and property management teams for multifamily properties. These centers operate across all communciation channels (online chat, SMS text, Call, Email) and are designed specifically for the needs of leasing offices.

 

Services Provided by Our Contact Center

 

Centralized Communication:

We centralize communication for property management companies.

We are the first point of contact for residents and prospects.

Resident Support:

  • For current residents we address maintenance requests, answering questions about lease terms, and handling complaints or concerns.
  • We provide 24/7 coverage, making sure residents have access to assistance even outside of normal office hours.

    • Leasing Inquiries:

  • Our core service is serving the needs of prospective residents. We provide information about available units, scheduling tours, and guide them through the application process.
  • Our contact center Leasing Agents are trained to convert leads into leases.

    • Data Collection and Reporting:

  • We collect data on all interactions, and provide reporting across usage, engagement, response times, and resident satisfaction.
  • Check our Leasing Intelligence System for full capabilities.

    • Contact Center Features:

    1. Enhanced Resident Experience

    2. Improved Efficiency

    3. Increased Leasing Conversion

    4. Scalable Across Portfolios

    5. 24/7 Availability

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