Multifamily Owners love our Leasing Focused chat!
Our Live Chat Services are specially built for Multifamily owners. Our team of trained and experienced Leasing Consultants, work to serve prospects, support front office staff, and fill your leasing sales funnel with quality applicants. By focusing on the customer experience, we increase lead quality and help your leasing teams focus their time on high converting prospects.
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We Create Best-in-Industry Leasing Journeys
From Lead to Lease. Our experienced Leasing Consultants are trained to capture lead data, book tours, and help nurture prospects through the application process. Our service creates a personal connection with prospects, gives them the help they need when they need it, and drives more applications and higher occupancy.
We setup Live Chat tech and analytics on all online touch points; property websites, social media, text messaging, and listing channels. We make it easy to get information about properties and have a personal interaction worthy of your reputation.
We do a lot more than just chat:
- Improve customer experience
- Capture Leads Reliably
- Reduce costs
- Book Mour Tours
- Follow up with cold and warm leads
- Improve employee happiness
- Essential for hearing impaired customers
REDUCE FRICTION IN THE LEASING PROCESS
One of the biggest failure points for many Leasing and Marketing teams is not capitalizing effectively on prospects when and where they reach out. Prospects seeking help on property websites and listing channels can't always get the answers they need. With our instant Live Chat Service, customer's needs are met in the moment they have them, and they are guided through the leasing journey by an experienced Leasing Agent.
» Provide faster service than your competitors. «
» Provide better customer experiences than your competitors. «
» Have a deeper understanding of the leasing journey. «
» Convert more online leads into leases. «
» Fill vacancies faster! «
Yes, consultants are trained to represent your properties and work only for your properties. By doing this our consultants are able to learn all aspects of your properties and provide the best possible service and response times to your prospects.
We work with many chat and PMS platforms. We can work within systems you already utilize, or recommend chat software that can be installed on your website. We also offer our own in house chat software specialized for capturing leasing lead data. If you already use Yardi Rent IQ, Knock, ResMate, or LeaseHawk we can work within the existing system and help you get the most out of it. Additionally we work with all major ILS services, text messaging, social platforms, and more!
Our service operates 24 hours a day, 7 days a week. Our minimum contract is a standard 40 hour work week, but one of the great benefits of our service is being available during your office off-hours. We will work with you to determine a schedule and coverage that will be most effective for your business and cover the highest percentage of leads for your properties!
In addition to our website, social media, and text chat services, our agents can also help with front office admin tasks, maintenance request management, and data entry tasks. Contact us to get more details about any of our services. We always tailor our services to fit the needs of your business.
Generally it takes 3 to 4 weeks to get up and running. This includes technology setup time, property data gathering, script and communication guideline creation, and leasing consultant training.