Leasing Chat for Yardi Chat IQ
Yardi Chat IQ is an ‘AI’ powered chatbot provided as an add-on to Yardi’s Rentcafe packages. It’s a live chat system powered by Olark chat, and integrated into the Yardi backend dashboard. It’s designed to show up at the bottom of property websites alongside the other ‘concierge’ buttons. Yardi Chat IQ was introduced in 2020 and has experienced some minor changes in that time, but Yardi is also working on a newer AI based system that also offers a chat component, called Yardi Virtuoso.
Leasing Chat for Yardi Virtuoso
Yardi Virtuoso is the AI powered suite of services sold by Yardi as a bundle. It’s made of up for their latest CRM offering, as well as their latest Chat system offering. According to Yardi it “delivers automation technology across a variety of applications to expedite workflows, increase efficiency and augment teams for improved performance and better net operating income." This essentially means it is an updated set of tools to help Yardi customers better automate tasks within Yardi Voyager, and communicate with customers.
Serving Angry Residents in Multifamily
When residents are upset it can be challenging for onsite staff. Difficulties arise for all sorts of reasons during the course of resident life and it is enevitable that property offices will need to handle upset, angry, and disgruntled residents from time to time.
Live Chat vs Knock CRM AI Chatbot
Choosing between Live Chat and Knock’s AI Chatbot for a property website depends on the specific needs and goals of your property management strategy. Live Chat for Multifamily involves handling online communications with live centralized leasing agents, trained to serve prospects and residents. Meet Elise is an AI chatbot software used to handle online communications in an automated way. Here are a few reasons why someone might opt for either Live Chat or Meet Elise:
Lease Fraud in Multifamily
Owners, managers, and underwriters have been watching Lease fraud steadily rise across the multifamily industry for many years. Forbes estimates multifamily businesses are losing as much as $1000 per unit to fraud each year.