Leasing Chat Add-On Services for Service Expansion

Leasing Chat Add-On Services for Service Expansion

The more chatting we do, the more we find ways to help. Here are a few ways we are expanding our capabilities to serve your properties better!

Service Expansion

1. AI-Powered Chat Integration: We offer AI-driven chatbots and chatbot training - to handle basic queries, with seamless escalation to live agents for complex interactions.
2. Omnichannel Support: We manage inquiries across email, SMS, and social media in addition to live chat.
3. Appointment Scheduling: Our service not only books tours, it increases show rates, and improves satisfaction, through live chat.
4. 24/7 Support: We offer round-the-clock coverage for busy markets, ensuring prospects can connect anytime.
5. Virtual Leasing Agent Services: We offer the ability to guide prospects through virtual tours and lease applications online.

Features for Engagement

1. Proactive Chat: We implement triggers that invite users to chat based on their behavior (e.g., time spent on a page).
2. Multilingual Chat: We provide support for prospects in multiple languages.
3. Interactive FAQs: We cmbine live chat with an interactive FAQ system for self-service options.
4. Lead Qualification: We train agents to pre-qualify leads by gathering essential information during chats.
5. CRM Integration: We provide expertise in a range of popular CRM systems - CRMs like Yardi CRM, Knock, Entrata, or RealPage.

Marketing Strategies

1. Analytics and Reporting: We offer insights into chat performance, common inquiries, and conversion metrics.
2. Personalized Follow-Up: We use chat data to send tailored emails or messages to prospects.
3. Gamified Engagement: We use gamification techniques to keep users engaged, like offering incentives for moving forward with an application.
4. Community Event Promotions: We highlight upcoming resident or community events directly in the chat.
5. Seasonal Campaigns: We tailor chat scripts and pop-ups for seasonal promotions or special deals.

Training and Development

1. Agent Expertise Training: We ensure your team understands the features and benefits of each property managed.
2. Industry Trend Updates: We keep agents informed about multifamily industry trends to better relate to prospects.
3. Resident Support Services: We offer post-lease support chat for residents needing assistance with maintenance requests or account issues.

To book a demo, or learn more, please contact us.