Comparing Live Website Chat Agents with Bots and AI
Live chat agents can provide personalized assistance to website visitors, answering questions, resolving problems, and providing guidance in real-time. This can help improve the customer experience and increase customer satisfaction.
5 Reasons Contactless Leasing is a Game Changer for Multifamily Owners
The COVID-19 pandemic has forced businesses across all industries to re-evaluate and adapt their operations in order to keep up with changing circumstances. The multifamily leasing industry is no exception, and as a result, contactless leasing has become a game-changer for many multifamily owners. In this article, we’ll explore five key ways in which contactless leasing is revolutionizing the multifamily industry and what it means for multifamily owners.
Contactless Leasing and How it Helps
Contactless leasing is a process of renting out apartments or units in a multifamily property without the need for in-person interactions between the tenant and the staff, or the use of physical paperwork.
Yardi Chat IQ - A Review
Yardi Chat IQ was announced last month. It is an Artificial Intelligence powered chat system that can communicate with prospects and residents over website live chat and text message. Yardi is one of the largest property management software providers in the world, and this is their first entrance into the world of AI. Yardi Chat IQ is designed to improve customer service on property websites, and serve prospects and residents with common questions.
Multifamily Apartment Turnover Rates Continue to Fall
A recent report by CBRE reveals that the turnover rate for multifamily housing has dropped to 47.5%, the lowest level in two decades. Data from RealPage shows a decline of 80 basis points, supported by evidence from six major real estate investment trusts (REITs): Major REITs Reporting Lower Turnover Rates: AvalonBay, Camden, Equity Residential (EQR), MAA, and UDR reported a lower turnover rate in Q1 2019 compared to 2018, with an annual average drop of 2% to 42%.